Getting Started

Welcome to Ticketr! Learn how to invite, configure, and deploy Ticketr in your server.

Hey! Welcome to Ticketr’s documentation. This page and adjacent guides will help you get your ticket system up and running quickly.

Inviting Ticketr

In order to invite Ticketr, you must have the Manage Server permission in your Discord server. When authorizing, ensure you grant the required permissions:

• Manage Channels
• View Channels (doesn’t grant access to private channels)
• Send Messages and Send Messages in Threads
• Create Public and Private Threads
• Manage Threads
• Mention @everyone, @here, and All Roles

Some of these permissions are powerful. Here is why Ticketr requires them:

Permission	Why?
Manage Channels	Required if you use channel-based tickets instead of thread-based tickets.
Create & Manage Threads	Required for creating, closing, and archiving ticket threads inside your panel channel.
Mention @everyone, @here, and All Roles	Required to ping and grant access to assigned support roles when a ticket opens.

Information

Official Links

Status

View real-time status and operational metrics for Ticketr.

Support Discord

Need help? Join our community and support server!

Invite Ticketr

Want to add Ticketr now? Click here to authorize!

Enabling or Disabling Tickets

Enabling and disabling tickets is simple:

1. Open the Ticketr Dashboard.
2. Select the server you manage.
3. Navigate to System and toggle Ticket System Enabled.

(Alternatively, you can run /settings in Discord and toggle the status directly).

Recommended Setup Order

To get Ticketr production-ready, we recommend configuring your server in this order:

Step	Why?
1. Permissions & Roles	Ensure only authorized staff members can view and manage support tickets.
2. Ticket Categories	Create categories for specific user needs (e.g., Support, Billing, Report).
3. Log Channel	Set a designated staff channel to track opened tickets, closures, and transcripts.
4. Branding & Accents	Customize panel visuals and embed colors Plus / Pro
5. Deploy Panel	Post your completed panel using /ticket panel <panel> so members can open tickets.